Collection Notice
Effective date: 13 September 2026
This notice explains collection of personal information when you register, apply for an account, place or receive a delivery, upload orders, or contact Parcelrun. It should be read at or before you provide information, together with our Privacy Policy.
Who collects your information?
PARCELRUN PTY LTD (ABN 98 665 950 201; ACN 665 950 201), trading as Parcelrun. Main business location: NSW 2010, Australia. Privacy Officer and service contact: hello@parcelrun.com.au.
What we collect and why
For registration and account applications, we collect your name, email, phone, account credentials and relevant individual or business details to identify and contact you, assess the application, secure and administer the account and provide support. Business details may include a business name, ABN and your authority to act. Submission is not a guarantee of account or credit approval.
For orders, deliveries and CSV imports, we collect sender and recipient names, addresses, contact details, delivery instructions, parcel and order information, tracking events, proof of delivery and relevant payment or billing records. We use these to quote, arrange, track and complete services, manage returns, charge and reconcile payments, investigate claims and meet applicable obligations. Enquiry forms collect your contact details and message so we can respond. We also collect relevant device, usage and security information to operate and protect our services.
Courier or workforce applications may require additional identity, licence, insurance, vehicle, banking or right-to-work information for that engagement. Where an applicable law requires a particular collection, we identify that requirement in the relevant process; ordinary customer registration does not automatically require these workforce documents.
Information received from others
We may receive your details from a sender, merchant, employer, authorised account user, courier or service provider rather than directly from you. For example, a merchant supplies the recipient’s name, address and phone number to arrange a delivery. If you upload someone else’s details, ensure you have authority and make this notice available to them where practicable. Do not include unnecessary sensitive information in free-text fields.
If you do not provide information
You can make a general enquiry anonymously or using a pseudonym where lawful and practicable. Without the details needed for a particular transaction, we may be unable to assess an account application, arrange a delivery, process payment, verify authority or resolve an enquiry or claim. Optional information and device permissions can be declined, although the associated feature may not work.
Usual disclosures and overseas handling
We disclose relevant information as reasonably needed to the sender, recipient and authorised account users; couriers, carriers and fulfilment partners; and providers of hosting, software, maps, routing, payments, messaging, analytics, security and support. We may disclose information to advisers, insurers or authorities where permitted or required by law.
Some providers may handle information outside Australia. Locations depend on the service and provider; a verified list of likely recipient countries is not currently available in this notice. Contact our Privacy Officer for the arrangements relevant to your service. We take reasonable steps required under APP 8 for overseas disclosures and identify likely countries where practicable. Acknowledging this notice is not consent to waive those protections.
Access, correction and complaints
Our Privacy Policy explains how we store and retain information, how to request access or correction, and how to complain about an alleged privacy breach and how we handle complaints. Contact the Privacy Officer at hello@parcelrun.com.au. If dissatisfied after giving us a reasonable opportunity to respond, you may contact the OAIC.
Your acknowledgement
This is a collection notice, not blanket consent to all uses of information. Marketing consent, where required, is separate and optional. You may unsubscribe from marketing without cancelling necessary service messages. The contractual terms for services are set out in our Terms of Service.
