Workforce & Operational Standards

Parcelrun is committed to delivering safe, professional, reliable and customer-focused services.

This document establishes the workforce principles, participation requirements, operational standards and behavioural expectations that apply to individuals authorised to access parcelrun systems, facilities, platforms and services.

These standards apply across the broader parcelrun network, including employees, contractors, subcontractors, riders, drivers, walkers, labour hire personnel, agency personnel, fulfilment personnel, warehouse personnel, hub personnel, supervisors, managers, administrative personnel and other authorised service providers.

The purpose of this document is to support a safe, inclusive, high-performing and professional operating environment that enables parcelrun to consistently deliver positive outcomes for customers, clients, communities and team members.

Parcelrun is committed to building a safe, respectful, inclusive and high-performing environment for all individuals participating within the parcelrun network.

Parcelrun recognises that its workforce may consist of individuals engaged through a variety of lawful arrangements, including employment, contracting, labour hire, agency arrangements, subcontracting and other service provider models.

Parcelrun seeks to foster an environment that promotes:

• Safety and wellbeing
• Fairness and respect
• Diversity and inclusion
• Equal opportunity
• Professional development
• Accountability
• Collaboration
• Operational excellence
• Continuous improvement
• Positive customer outcomes

All participants are expected to contribute to a professional, respectful and supportive environment.

Parcelrun is committed to providing a workplace and operational environment that is free from unlawful discrimination, harassment, bullying, victimisation and unlawful conduct.

Individuals participating within the parcelrun network are expected to:

• Treat others with dignity and respect
• Support an inclusive environment 
• Respect cultural, religious and individual differences
• Behave professionally and appropriately
• Comply with applicable workplace and anti-discrimination laws.

Parcelrun values diversity and believes different backgrounds, experiences and perspectives contribute to stronger teams, better decision-making and improved customer outcomes.

All participants are expected to:

• Act honestly, ethically and professionally
• Follow lawful directions
• Protect confidential information
• Protect customer information
• Protect parcelrun property and assets
• Support safe work practices
• Communicate respectfully
• Avoid conflicts of interest
• Maintain appropriate standards of behaviour
• Act in a manner that supports the reputation of parcelrun

Behaviour that undermines safety, integrity, professionalism, customer experience or the reputation of parcelrun may result in corrective action.

Parcelrun is committed to complying with applicable workplace, employment, safety and anti-discrimination laws.

Participants must maintain any licences, permits, registrations, certifications, insurances or work rights required to lawfully perform their role.

Parcelrun may request evidence of compliance from time to time and may restrict access where required documentation is not maintained.

Individuals may participate in the parcelrun network through various engagement models, including:

• Employment
• Contracting
• Labour hire arrangements
• Agency arrangements
• Subcontracting arrangements
• Service provider arrangements
• Other lawful engagement structures

Nothing in this document determines the nature of any working relationship or removes rights and obligations arising under applicable laws or separate agreements.

Where a separate employment agreement, contractor agreement, labour hire agreement, service agreement, workplace policy, code of conduct or other written arrangement applies, that arrangement will prevail to the extent of any inconsistency.

To access parcelrun systems, facilities or work opportunities, individuals may be required to provide and maintain:

• Proof of identity
• Right-to-work documentation
• Driver licence details
• Vehicle registration details
• Insurance information
• Safety training records
• Compliance documentation
• Emergency contact information
• Qualifications or certifications
• Any other information reasonably required by parcelrun

Participants must ensure all information remains accurate, complete and current.

Parcelrun grants a limited, revocable, non-transferable right to access and use authorised parcelrun systems and platforms.

Parcelrun may suspend, restrict, modify or revoke access where reasonably required.

Users must not:

• Share accounts;
• Share login credentials
• Circumvent security controls
• Reverse engineer systems
• Access unauthorised information
• Misuse parcelrun technology
• Use systems for unlawful purposes

Parcelrun may utilise technology, systems and operational reporting tools to support:

• Workforce planning
• Delivery allocation
• Route management
• Safety
• Customer experience
• Service quality
• Operational support
• Training and development
• Performance improvement
• Business operations

This may include:

• GPS information
• Delivery records
• Scan data
• Attendance records
• Communications
• Performance metrics
• Operational reporting
• Other information reasonably required to support parcelrun operations.

The purpose of such systems is to support safe, efficient and consistent service delivery and continuous improvement.

Participants must:

• Comply with safety requirements
• Report incidents and hazards
• Follow lawful operational directions
• Maintain required licences, registrations and certifications
• Maintain required insurance where applicable
• Participate in reasonable safety initiatives and training

Safety is a shared responsibility and a core component of the parcelrun operating model.

Parcelrun may conduct audits, reviews, inspections or compliance checks from time to time to verify compliance with:

• Applicable laws
• Safety requirements
• Operational procedures
• Documentation requirements
• Training requirements
• Insurance requirements
• Workforce standards

Participants must reasonably cooperate with such reviews and provide requested information where reasonably required.

Participants must be fit for work at all times while performing services within the parcelrun network. Individuals must not perform services while impaired by:

• Alcohol
• Illegal drugs
• Prohibited substances
• Misused medication
• Any condition that may adversely affect safety, judgement or performance

Where permitted by law and reasonably required having regard to safety, compliance or operational requirements, parcelrun may require participation in:

• Drug and alcohol testing
• Fitness-for-work assessments
• Incident investigations
• Related compliance processes

Refusal to participate where reasonably required may result in restricted access, suspension or removal from activities.

Participants may have access to confidential information relating to:

• Parcelrun
• Customers
• Clients
• Suppliers
• Personnel
• Systems
• Operations
• Commercial activities

Such information must not be disclosed, copied, used or shared except where authorised or required by law.

Confidentiality obligations continue after participation within the parcelrun network ceases.

Participants must disclose any actual, potential or perceived conflict of interest that may affect their ability to perform services objectively, safely or professionally.

Parcelrun may implement reasonable measures to manage identified conflicts.

Participants must reasonably cooperate with investigations relating to:

• Safety incidents
• Customer complaints
• Compliance matters
• Operational reviews
• Misconduct allegations
• Other matters affecting parcelrun operations

Parcelrun will seek to conduct investigations fairly, reasonably and respectfully.

Participants must not knowingly use information obtained through the parcelrun network to directly solicit or divert customers, clients, personnel or business opportunities away from parcelrun.

Nothing in this section prevents lawful employment opportunities or activities permitted by law.

This section survives cessation of participation within the parcelrun network.

Participants remain responsible for their own conduct and actions.

Where permitted by law, participants may be held accountable for losses arising from:

• Fraudulent conduct
• Wilful misconduct
• Unlawful conduct
• Deliberate damage
• Serious breaches of obligations
• Knowingly false information

Nothing in this section limits rights or obligations that cannot lawfully be limited.

Parcelrun may suspend, restrict or remove access to systems, facilities, services or opportunities where:

• Safety concerns arise
• Compliance requirements are not met
• Required documentation expires
• Fraud is suspected
• Serious misconduct occurs
• Operational requirements reasonably require it
• This document is materially breached

Parcelrun will seek to take a fair, proportionate and reasonable approach having regard to the circumstances.

Regardless of role, engagement model or location, all participants contribute to the customer experience delivered by parcelrun.

While individuals may perform different functions across the parcelrun network, we share a common responsibility to deliver safe, professional, reliable and customer-focused outcomes.

Safety is a shared responsibility.

All personnel are expected to:

• Work safely
• Identify and report hazards
• Participate in safety initiatives
• Support a proactive safety culture
• Follow safe work procedures
• Stop work where an immediate safety risk exists

Nothing is more important than the safety of our people, customers and communities.

Parcelrun invests in building capable, confident and informed teams.

Personnel may be required to participate in:

• Inductions
• Onboarding programs
• Safety training
• Operational training
• System training
• Refresher training
• Compliance training
• Toolbox talks
• Ongoing professional development activities

Continuous learning and improvement are encouraged across all areas of the business.

Parcelrun may conduct regular:

• Toolbox talks
• Safety briefings
• Operational updates
• Service reviews
• Performance reviews
• Improvement initiatives

Personnel are expected to actively participate and contribute where required.

Parcelrun may provide support through:

• Dispatch teams
• Supervisors
• Workforce coordinators
• Hub leaders
• Operational managers
• Technical support resources
• Training resources
• Leadership teams

Personnel are expected to remain reasonably contactable while performing services and communicate issues, incidents, delays or concerns promptly.

Parcelrun may monitor operational performance to support:

• Service quality
• Customer experience
• Safety outcomes
• Workforce development
• Route optimisation
• Operational efficiency
• Training requirements
• Continuous improvement

Monitoring may include:

• GPS data
• Attendance
• Delivery performance
• Scan compliance
• Service completion records
• Customer feedback
• Operational reporting

The purpose of monitoring is to support individuals, improve outcomes and strengthen the parcelrun network.

Every interaction reflects on the parcelrun brand.

Personnel are expected to:

• Be professional and respectful
• Communicate clearly
• Follow reasonable customer instructions
• Protect customer property
• Demonstrate accountability
• Support positive customer outcomes

Customer experience remains central to everything we do.

Where applicable, personnel may be required to maintain:

• Appropriate work attire
• Branded uniforms
• Branded safety equipment
• Personal protective equipment
• Presentable vehicles
• Clean and well-maintained equipment

Presentation standards support professionalism, safety and brand consistency.

All personnel contribute to the reputation of parcelrun.

Personnel must not engage in conduct that may:

• Damage customer confidence
• Damage client relationships
• Damage operational integrity
• Create safety risks
• Bring the parcelrun brand into disrepute

Every participant plays a role in protecting and strengthening the parcelrun brand.

Parcelrun is committed to maintaining a respectful, inclusive and professional environment.

Bullying, harassment, discrimination, intimidation, violence and threatening behaviour will not be tolerated.

Everyone deserves to be treated fairly, professionally and with respect.

Parcelrun encourages feedback, innovation and learning.

Personnel are encouraged to:

• Share ideas
• Identify opportunities for improvement
• Participate in reviews
• Support innovation initiatives
• Contribute to operational improvements
• Help build a stronger parcelrun network

Failure to comply with these Workforce & Operational Standards may result in:

• Coaching
• Additional training
• Restricted access
• Performance management
• Suspension
• Removal from specific activities
• Other appropriate action depending on the circumstances

Parcelrun will seek to take a fair, proportionate and reasonable approach having regard to the nature of the issue and the circumstances involved.

parcelrun Pty Ltd
ABN 98 665 950 201

Email: hello@parcelrun.com.au

Website: www.parcelrun.com.au