Privacy policy

Parcelrun Pty Ltd (ABN 98 665 950 201) (“parcelrun”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you use

• The parcelrun website
• The parcelrun Customer App
• The parcelrun Courier App
• Parcelrun booking platforms
• Parcelrun tracking portals
• Parcelrun fulfilment platforms
• Customer support channels
• Delivery, returns and fulfilment services
• Any future products, services, applications, websites, or digital platforms operated by parcelrun

This Privacy Policy is intended to comply with:

• Privacy Act 1988 (Cth)
• Australian Privacy Principles (APPs)
• General Data Protection Regulation (EU) 2016/679 (GDPR), where applicable
• Google Play Developer Policies
• Apple App Store Review Guidelines

By accessing or using our services, you agree to the collection and use of information in accordance with this Privacy Policy.

We may collect:

• Full name
• Email address
• Telephone number
• Residential address
• Business address
• Delivery and collection addresses
• Company name
• Position or role
• Account credentials
• Emergency contact details
• Date of birth
• Driver licence details
• Vehicle registration details
• Insurance details
• Proof of identity documentation
• Right-to-work documentation
• ABN and business details
• Payment information
• Bank account details where required

We may collect:

• Courier account details
• Availability information
• Delivery performance information
• Route information
• Proof of delivery information
• Compliance documentation
• Vehicle information
• Contractor onboarding information

We may collect:

• IP addresses
• Browser information
• Device identifiers
• Operating system information
• Mobile device information
• Application usage information
• Crash reports
• Diagnostic information
• Session information

The parcelrun Customer App and parcelrun Courier App may collect precise and approximate location information.

Location information may be collected when:

• The application is active
• Location services are enabled
• A delivery or collection is in progress
• The Courier App is running in the foreground
• The Courier App is running in the background where permission has been granted

Location information may be used to:

• Allocate delivery opportunities
• Verify service area presence
• Manage routes and dispatch
• Track delivery progress
• Provide customer tracking updates
• Confirm service completion
• Improve operational performance
• Support safety and security
• Investigate incidents and disputes

Background Location Collection

The parcelrun Courier App may collect location information while the application is running in the foreground and, where authorised by the user, in the background.

Background location collection is used solely for:

• Delivery operations
• Route management
• Courier allocation
• Customer tracking
• Proof of service
• Safety
• Operational performance

Disabling location permissions may affect functionality and may prevent certain services from operating correctly.

Our applications may request access to:

• Camera functionality
• Photo libraries
• Media storage
• File access

This information may be used to:

• Capture proof of delivery
• Record delivery exceptions
• Document incidents or damage
• Verify identities
• Upload supporting information
• Support customer service activities

Parcelrun does not access photos or media unrelated to legitimate operational purposes.

Parcelrun may send:

• Push notifications
• SMS messages
• Emails
• In-app notifications

These may relate to:

• Deliveries
• Returns
• Tracking updates
• Service announcements
• Security notifications
• Account activity
• Operational updates

Users may manage notification preferences through device settings where available.

Parcelrun may use:

• Cookies
• Pixels
• Tags
• Analytics tools
• Session identifiers
• Similar tracking technologies

These technologies help us:

• Improve website performance
• Improve application performance
• Understand usage patterns
• Maintain security
• Measure marketing effectiveness
• Improve customer experience

Users may disable cookies through browser settings, although some features may be unavailable.

Parcelrun may use information to:

• Deliver services
• Process bookings
• Manage deliveries
• Process returns
• Operate fulfilment services
• Provide customer support
• Process payments
• Verify identities
• Manage courier accounts
• Improve operational performance
• Monitor platform usage
• Detect fraud
• Maintain platform security
• Investigate incidents
• Comply with legal obligations
• Develop new products and services

Parcelrun may disclose information to:

• Customers
• Delivery recipients
• Couriers
• Business clients
• Fulfilment partners
• Technology providers
• Hosting providers
• Mapping providers
• Payment providers
• Professional advisers
• Insurers
• Government agencies
• Law enforcement agencies where required by law

Parcelrun does not sell personal information.

Parcelrun may utilise third-party providers including:

• Cloud hosting providers
• Mapping providers
• Routing providers
• GPS providers
• Analytics providers
• Communication providers
• Customer support platforms
• Workforce management platforms
• Payment processors
• Transport management systems
• Tracking systems

These providers may process information on our behalf to support our services.

Parcelrun may offer paid products and services through its website, applications, customer portals, or other platforms.

Payments may be processed by authorised third-party payment providers. Parcelrun does not generally store complete payment card details on its systems.

When processing payments, we may collect and share information necessary to:

• Process transactions
• Verify payments
• Prevent fraud
• Manage refunds
• Reconcile accounts
• Comply with legal and regulatory obligations

The collection and processing of payment information by third-party payment providers is governed by their respective privacy policies and terms of service.

Parcelrun implements reasonable technical, administrative, and organisational safeguards to protect personal information.

Security measures may include:

• User authentication
• Access controls
• Encryption technologies
• Network protection measures
• Monitoring and auditing procedures
• Secure storage environments

No transmission or storage system can be guaranteed to be completely secure.

Some parcelrun service providers may store or process information outside Australia.

Where information is transferred internationally, parcelrun will take reasonable steps to ensure appropriate safeguards are in place to protect personal information and comply with applicable privacy laws.

Parcelrun retains personal information only for as long as reasonably necessary to:

• Provide services
• Meet contractual obligations
• Comply with legal obligations
• Resolve disputes
• Maintain operational records
• Protect legitimate business interests

Retention periods may vary depending on the nature of the information collected.

Parcelrun services are not intended for persons under 18 years of age.

We do not knowingly collect personal information from children.

Where applicable, parcelrun processes personal information in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR).

Individuals located within the European Economic Area (EEA), United Kingdom, or other jurisdictions with similar privacy rights may have rights including:

• Access to personal information
• Correction of personal information
• Deletion of personal information
• Restriction of processing
• Objection to processing
• Data portability
• Withdrawal of consent
• Lodging complaints with a relevant supervisory authority

Parcelrun will respond to legitimate requests in accordance with applicable laws.

Where GDPR applies, parcelrun may process personal information based on:

• Contractual necessity
• Legal obligations
• Legitimate business interests
• Consent
• Protection of vital interests
• Public interest requirements

Subject to applicable laws, individuals may request:

• Access to personal information
• Correction of inaccurate information
• Deletion of information where appropriate
• Information about how personal information is used

Requests may be submitted using the contact details below.

Where permitted by law, parcelrun may send information regarding:

• New services
• Promotions
• Business announcements
• Service updates

Recipients may opt out of marketing communications at any time.

If parcelrun undergoes a merger, acquisition, restructure, investment transaction, or sale of assets, personal information may be transferred as part of that transaction.

Parcelrun may update this Privacy Policy from time to time.

Updated versions will be published on our website and digital platforms.

Continued use of our services following publication of updates constitutes acceptance of the revised Privacy Policy.

parcelrun Pty Ltd
ABN 98 665 950 201

Email: hello@parcelrun.com.au

Website: www.parcelrun.com.au

For privacy enquiries, requests, complaints, or concerns, please contact us at:
hello@parcelrun.com.au